Common questions answered

Meet Cellu
Who is Cellu?

Cellu is a high-end skincare label made for women dealing with crepey, sagging skin. Our targeted formulas serve the zones that the beauty world overlooks — arms, legs, neck, chest and décolleté. Each product is clinically dosed, contains no silicones, synthetic fragrance or parabens, and was designed with mature skin in mind.

The expanding line already features the Deep Firming Body Cream plus the Peptide Firming Eye Cream, and new launches are on the way.

How can I reach you?

Email us at contact@celluskincare.com or fill in the form on our contact page. Every inquiry gets an answer within 24 hours, often far sooner.

Which payment options are available?

Every major credit card works, such as Visa, Mastercard and American Express. Bobile, Bancontact, Shop Pay, Apple Pay and PayPal are supported too.

Formula & Product
Why is this unlike every other cream I've tried before?

Typical creams just moisturize the top layer. Our formula acts on three levels:

  • Instant hydration (Hyaluronic Acid in several weights)
  • Barrier support (Triple Ceramide Complex)
  • Structural support (Bakuchiol plus the Triple Peptide Complex)

The real distinction? Concentrations come from research, rather than token amounts sprinkled in for label claims. On top of that, this was made for mature skin and is no all-purpose moisturizer.

Can sensitive skin use it safely?

Yes. This formula was created with mature, sensitive skin in mind. Common irritants are left out, among them EU-26 allergens, synthetic fragrance, parabens, and silicones. Should you have a known allergy to a particular ingredient, review the complete ingredient list before applying.

Does it help very crepey skin?

Yes. Our aim was advanced crepey and sagging skin, going beyond fine lines alone.

The Triple Ceramide Complex backs the natural lipid barrier of skin, which weakens as we age. The Triple Peptide Complex gradually helps skin look firmer and more structured. Bakuchiol gives firming comparable to retinol, minus the irritation.

Women with deeply crepey texture generally notice a visible change when they use it steadily.

Is it for the whole body or only certain spots?

Although designed for typical crepey zones such as arms, neck and chest, it is safe and effective on any body part showing crepey or sagging skin, legs and abdomen included.

Where does Cellu stand next to pricier crepey skin treatments?

Many premium brands ask $80-150 for formulas based on silicones, fillers, and tiny doses of actives that read well on the label yet are too weak to do anything. Ours was built another way.

What makes Cellu different:

Niacinamide sits at 5%, versus the 2-3% typical of most brands. No measurable firming effect exists below 5%. Vitamin C comes in at 3%, the lowest effective dose for collagen support. Our Triple Peptide Complex pairs three peptides that each go after a different aging mechanism. Firming body creams mostly contain zero peptides. We use no silicones that fake instant smoothness, no synthetic fragrance masking undisclosed chemicals, and no parabens, PEGs or hormone disruptors.

Your money does not go toward a luxury markup. It goes toward a formula that genuinely delivers.

Can it be combined with retinol or other actives?

Yes, though ease in slowly when using prescription-strength retinoids.

Morning: Use it following Vitamin C serums and ahead of SPF.
PM: Wait 20 minutes after retinol before applying, to prevent pilling.
Safe with: AHAs, BHAs, peptide serums plus niacinamide products.
Do not layer with: heavy oils or other thick occlusive balms placed right over it.

Begin at 3x per week when you use prescription retinoids, then work up to daily. Plenty of women end up swapping several products for this single one.

Is there clinical research behind the ingredients for crepey, aging skin?

Yes. Several ingredients here are backed by peer-reviewed studies that report better elasticity, firmness, hydration, and texture of the skin — every one a major worry with crepey, thinning skin.

Niacinamide (Vitamin B3)
Researched for how it affects elasticity, smoothness, fine lines and barrier strength.

Ingredient: Bakuchiol
Researched for how it affects wrinkles and pigmentation, while being gentler than retinol.

Ingredient: Palmitoyl Tripeptide-5
Researched for how it affects firmness and the look of wrinkles.

Ingredient: Triple Ceramide Complex (NP, AP, EOP) plus Cholesterol and Phytosphingosine
Researched for how they affect the barrier function, elasticity and hydration of aging skin.

Ingredient: Hyaluronic Acid (Sodium Hyaluronate)
Researched for how it affects hydration, firmness and the look of fine lines.

Ingredient: Centella Asiatica
Researched for how it affects firmness and visible aging.

Ingredient: Green Tea (Camellia Sinensis)
Researched for antioxidant action on texture, elasticity and aging of skin.

Ingredient: Aloe Vera
Researched for how it affects hydration, smoothness and firmness.

Usage & Results
Honestly, how soon do results show up?
  • Day 1-3: Skin right away feels more hydrated and comfy, with less tightness and a less papery feel.
  • Week 1-2: Skin appears smoother while the barrier begins to recover, and texture starts getting better.
  • Week 3-4: Crepey texture visibly improves. Skin feels firmer and bouncier. Here is where most women spot an obvious difference.
  • Week 8-12: Strengthening and smoothing carry on, and the crepey look is noticeably diminished.

87% see a visible improvement inside 4 weeks.

Steady use keeps improving results. There are no overnight miracles, only genuine results.

Why are results not showing yet?

Most women spot first changes near week 2. During the first two weeks, be patient. Apply twice a day onto clean, dry skin. Consistency matters most. The ceramide complex and peptides build up their effect over time rather than overnight. Past week 4 with zero change? Get in touch and we will help.

Will results stay, or does skin revert once I stop?

Results add up and are not short-lived. Over time you visibly improve how your skin looks, rather than creating a brief plumping effect that fades.

Once you stop, benefits slowly fade across 4-6 weeks. Skin will not snap back suddenly, yet steady use matters, much like exercise for the body. Most women keep going because they have finally found a product that works.

Shipping & Orders
What is the delivery time?

Processing takes 1-2 business days, and delivery averages 5-7 business days. Taxes are all included, so nothing extra is due on delivery.

Where can I follow my order?

A tracking email reaches you the moment your order ships. Alternatively, follow your parcel whenever you like at Track my order; for any trouble, reach us at contact@celluskincare.com.

My order is still not here. What now?

Start by opening the tracking link in your shipping confirmation email. When tracking shows no movement for over 5 business days, write to us at contact@celluskincare.com and include your order number so we can look into it right away.

How does subscribing work?

Choosing Subscribe & Save at checkout means your cream arrives on its own every 4 weeks, at a reduced price. Control stays with you: pause, skip or cancel whenever.

I never realized I subscribed. What can I do?

Sorry about the mix-up. Picking Subscribe & Save at checkout set up a recurring order. We are able to cancel or pause it straight away. Drop us an email at contact@celluskincare.com and quote your order number; our team will resolve it inside 24 hours, no questions asked.

How can I cancel or pause my subscription?

email

Refunds & Returns
How does the 60-day money-back guarantee work?

Unhappy with your results after steady use of Cellu? Reach out within 60 days of buying and you get a full refund, no questions asked. Sending the product back is not required.

How can I ask for a refund?

Email us at contact@celluskincare.com and mention your order number, and your refund will be processed in 10 business days. Anyone inside the 60-day guarantee window gets a full refund, no matter how much product has been used.